Tuesday, September 27, 2011

Logistics - Business Process Operations Network

Business Processes are an essential part in any successful organization. It is the way organization standardize and automate their logistics operations and business activities based mostly on common practices and previous experiences. Most Companies leave such structure unchanged regardless of changing internal realities and/or external ones. Reasons for this can be:
  • Lack of modifiable BP structure due to poor design.
  • Non-existence actionable feedback from productivity figure (lack of BI solution).
  • Shortage of cash flow and lack of investment vision.

Fundamentals of Enterprise-xRM Engineering

Enterprise-xRM Engineering is an excellent foundation for building customized Dynamics CRM/xRM applications. It combines several business concepts of Strategic Business Planning, Performance Management and CRM Business Process Operations.

Most companies are willing to digitize their operations and decision making processes, if not fully automate them. They are right in this as this will give them a competitive edge in their offering of goods and services to their partners and clients. They know that that will require first of all standardization of so many strategic and logistical operations that comprise business activities nowadays. There is a need to lay the foundations to establish the fundamentals of those operations.

Strategic Planning forms the base for the concept of Management by Objectives MBO, and how it relates to Goals setting within a CRM environment. Businesses may prefer to manage feed-forward routes to goods and services production by making their operations managers set the logistics for business processes already established within their CRM and other legacy systems. By that we mean that there is no strong feedback influence being injected into the system to generate revenue from selling goods and services. Such system is relatively static and incompetent. Actionable production feedback is essential to accurately modify and/or establish new logistics within the business process operations, if not modifying the actual goals settings to respond to various internal realities and external market forces.

The current Enterprise-xRM Engineering offering can establish this by utilizing CRM BI Analytics to transform production numbers into productivity performance figures that are fed as feedback into the Gap Analysis process along with the set targets established by the goals and objectives. The outcome of the Gap Analysis, (KPI's amplified by the Enterprise Performance Management EPM unit), will provide the necessary direction for modifying the logistics of the Business Process operations. Such well designed system can be developed as the standard for all enterprise business applications.

Our firm is offering this tailored solution be built using CRM 2011, xRM Engineering, Goals settings, Dialogs, workflow, WCF, .Net framework, EPM, BP management and current applications development technologies. Give us a call for further consultation.